Felt Shark teaches Texas Hold'em poker to people who have never played, and to recreational players who lose without knowing why. It is sold as a free tier and two one-time paid tiers, priced as a ladder: $197 for Levels 3–6, or $497 for Levels 3–10, which includes Levels 3–6. Upgrading from the first to the second costs the difference, so the most any customer can spend is $497. There is no wagering, no real money play and no prizes. The expected customer base at launch is in the hundreds, not the millions. The founder is the sole operator.
Felt Shark is operated by Felt Shark LLC, a Colorado limited liability company, with its registered address at 1932 Montebello Drive West, Colorado Springs, Colorado 80918, United States.
In these Terms, "we", "us" and "our" mean Felt Shark LLC. "You" means the person using the service. "Felt Shark" means the website at feltshark.com, the web application, and any mobile application we publish.
You can reach us for any legal matter at info@feltshark.com.
This is the most important section in these Terms, so it is first.
Poker played for money is legal in some places and not in others, and the rules differ by country, state and venue. Whether you play for money, and where, is entirely your decision and your responsibility.
You must be 18 or older to create an account or buy anything from us. If you are under 18, you may not use Felt Shark.
Felt Shark is not directed at children, and we do not knowingly collect information from anyone under 13. If we learn that we have, we will delete it.
You are responsible for what happens under your account, including keeping your sign-in details to yourself. Tell us promptly at info@feltshark.com if you think someone else has used it.
One account is for one person. Sharing an account, or sharing paid content with people who have not bought it, is not permitted.
Felt Shark is sold in tiers. The free tier is free and requires no payment details. Paid tiers are one-time purchases, not subscriptions — you pay once and you are not billed again.
Buying a tier gives you a personal, non-transferable license to use that content for as long as we operate the service. It does not transfer ownership of anything to you.
Payments are processed by Stripe. We do not see or store your full card details. Stripe's own terms and privacy policy apply to that part of the transaction.
Prices are shown at checkout in US dollars and may change. A price change never affects something you have already bought.
If a paid tier is not for you, tell us within 30 days of purchase and we will refund it in full. You do not have to give a reason.
After 30 days we will still consider a refund if something has genuinely gone wrong. Write us and say what happened.
Where the law gives you a stronger right to a refund than this — as it does in the UK, the EU and some US states — that law applies and nothing here limits it.
Most sellers of online courses say all sales are final. We think that is a poor way to treat somebody who has paid before they could see what they bought.
We will try to keep Felt Shark available, accurate and working. We cannot promise it will always be available or free of errors, and it is provided "as is" and "as available".
We do not promise that using Felt Shark will make you a winning poker player, improve your results, or make you any money. We have never made that claim and we do not make it here.
Poker involves chance. Over any period a skilled player can lose and an unskilled player can win. Any figures we publish about how players in general perform are general information, not a forecast about you.
To the fullest extent the law allows, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
The curriculum, the lessons, the drills, the artwork, the characters including Tiger and Coral, the names Felt Shark, SharkSense, The Predator Path and Biggest Mistake First, the software and everything else in the service belong to us or to our licensors, and are protected by copyright, trademark and other laws.
You may use it for your own learning. You may not copy it, republish it, sell it, teach from it commercially, feed it to a machine-learning system, or make it available to anyone else, without our written permission.
Where we quote or reference published poker books, those works belong to their authors and publishers, and we name them.
If you send us feedback, a survey answer, a question to our coach character, or anything else, you keep ownership of it. You give us permission to use it to run and improve Felt Shark.
If we ever want to quote you publicly, we will ask you first.
You can stop using Felt Shark whenever you like, and you can ask us to delete your account and data at any time by writing to info@feltshark.com.
We may suspend or close an account that breaches these Terms, or where we are required to by law. If we close a paid account for reasons that are not your fault, we will refund the unused portion.
We may change or discontinue parts of the service. If we discontinue a paid tier you have bought, we will tell you and offer a fair refund.
To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data or gambling losses of any kind.
Our total liability for any claim relating to Felt Shark is limited to the greater of the amount you paid us in the twelve months before the claim, or fifty US dollars.
Some jurisdictions do not allow these limits. Where that is so, they do not apply to you.
You agree to cover us against claims, damages and reasonable legal costs arising from your misuse of Felt Shark or your breach of these Terms, to the extent the law allows.
We may update these Terms. If a change materially affects you, we will tell you — by email if we have your address, and on the site. Continuing to use Felt Shark after a change means you accept it.
The date at the top is the date of the current version. We will keep previous versions available on request.
This is the section we would most like reviewed. The reasoning behind it is set out after Section 16.
15.1 Talk to us first. Most problems are faster to fix than to argue about. Before starting any formal proceeding, please email info@feltshark.com describing the issue and what you would like us to do. We will reply within 30 days and try to sort it out. Both of us agree to attempt this before filing anything, and neither of us has to wait longer than 60 days.
15.2 Small claims stays open. Either of us may bring a claim in small claims court, in the county where you live or in El Paso County, Colorado, without arbitrating first. Most disagreements about a purchase of this size belong there.
15.3 Arbitration. If a dispute is not resolved under 15.1 and is not brought in small claims court, you and we agree it will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. Arbitration is less formal than a lawsuit, uses a neutral arbitrator instead of a judge or jury, and allows less extensive discovery. The arbitrator can award the same individual relief a court could.
15.4 Where and how. Arbitration will be held in El Paso County, Colorado, or by telephone or video conference at your election, or on documents alone if the claim is under $25,000. For any claim under $10,000 we will pay the AAA filing, administrative and arbitrator fees, unless the arbitrator finds the claim frivolous.
15.5 Individual claims only. You and we agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, consolidated or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative proceeding. Nothing here prevents either of us from seeking a public injunction in court.
15.6 You can opt out of 15.3 and 15.5. Email info@feltshark.com within 30 days of first agreeing to these Terms, saying that you opt out of arbitration and giving your full name and the email address on your account. Opting out costs you nothing, changes nothing else in these Terms, and we will not treat you differently for it. If you opt out, disputes go to the courts described in 15.7.
15.7 Courts. Where arbitration does not apply — because you opted out, because the claim is in small claims, or because a court finds 15.3 or 15.5 unenforceable — the state and federal courts in El Paso County, Colorado have exclusive jurisdiction, and you and we both consent to that jurisdiction.
15.8 Governing law. These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act as to 15.3.
15.9 Severability. If 15.5 is found unenforceable as to a particular claim, that claim is severed and goes to the courts in 15.7. The rest of Section 15 survives.
15.10 Your local law. Nothing in this section removes any right you have under the mandatory consumer law of the country where you live. If you are in the UK or the EU, you may also use the online dispute resolution platform available to consumers there.
If part of these Terms is found unenforceable, the rest stays in force. If we do not enforce something immediately, we have not given up the right to enforce it later. These Terms, with the Privacy Policy, are the whole agreement between us about Felt Shark.
You may not transfer your rights under these Terms. We may transfer ours if the business is sold, and we will tell you if that happens.